Changes in products
El's Cards reserves the right to remove or change any item at any time. We may not always be able to meet special requests for older designs not currently featured on the site. But feel free to ask and we will do our best! We also reserve the right to change pricing at any time due to increasing costs of materials or supplies.

Supplies
Everything is printed by our design team in the El's Cards studio, as each order comes in. Slight variations in paper and print color may occur. We reserve the right to change paper or ink at any time without notice. Sometimes certain papers just aren't available. We only use the highest quality papers, so rest assured, the paper may be different than featured on the site, but will still be lovely. In the case of wedding invitations, you are able to order a sample of an invitation to get a feel for the paper.

Turnaround times
For items that are not custom (12 boxed notes without personalization, maps, gift tags, cards, bookmarks, calendars) the standard turnaround time is 4-6 business days from receipt of payment plus shipping time. If sending a check, please realize that this could delay your order a few days, as orders are not started until payment has been received in full. For any customized items-like personalized notes, turnaround time is 5-10 business days plus shipping time. If you need an expedited order, let us know and we can arrange for additional shipping charges and rush the order. Simply You is considered a Custom item and has a longer turnaround time (see section below).

Custom items
Anything custom will have different parameters and are handled on a case by case basis. The sooner we know about your project, the better. That way we can put you on the long term calendar and get your project working. As a general guideline for Simply You, please allow a minimum of 4 weeks and longer. Rush jobs are available for an additional charge if El is able! Sometimes it can't happen due to other timelines.  Please note:  there may be times when we are not accepting any custom jobs at all due to the workload.  Thank you for your understanding.

Notes with Custom artwork

If you wish to have custom artwork created just for you, please email El for details on timing, cost and items needed. Please realize that any custom work takes more time and certain times of year are busier than others. There is always a design fee for custom items. Original artwork is the property of El's Cards. If you wish to purchase the original artwork, sometimes this can be done for an additional charge as well.

Wedding invitations and "day of" paper goods
You will receive a low resolution proof via email of your invitation pieces within 7 business days of ordering. At this point, you can make any changes needed to your verbiage. After final approval of your proofs, you can expect El's Cards to ship your invitations in 2 weeks depending upon the work load at El's Cards. Please try to order as early as possible to ensure prompt delivery of your invitations. If it is a rush order, this is possible for an additional fee. Please contact El to make arrangements if you are in a super rush!! And if you are in a rush, please consider the calligraphy envelope option. This includes assembly of your invitation, hand delivery to the post office and hand cancelling...leaving out a number of steps for you for a reasonable cost!  If ordering a custom invitation, the timelines will be different for everyone.  We encourage you to reach out early if you are interested in a custom invitation, because the calendar books up quickly.

We are no longer offering invitation samples.  But If you place an order, we are happy to send you a sample of the paper we will be using!

Please note: El's Cards reserves the right to require a deposit on any and all wedding paper goods at any time.

Custom Maps
Currently, we are only offering custom maps as part of a wedding invitation suite.  If you are interested in purchasing a custom map, please reach out early as this is a popular item and we can only take a certain number per year.

Card and Invitation layouts
These are printed as shown in the photos. Text layout for personalized items might sometimes differ to best accommodate names and personalization. Please contact us with any custom requests, and we can inform you of their feasibility, and of the charge.

Return Policy
Non-personalized orders can be returned to us, at customer expense, for a full refund of the item cost. Shipping will not be refunded. The refund will be processed after we have received the returned stationery and can verify that it is in saleable condition.
Custom orders cannot be returned for a refund. Please proof your text carefully before submitting your order.

Any defective or incorrect items will be replaced immediately and re-shipped from our studio at no charge within 48 hours. Should your order be time sensitive, or should other special conditions exist, please inform us accordingly and we will make every effort to meet your needs.

Please double check yourself carefully when placing your order. We do not edit customer spelling, punctuation, abbreviation, capitalization or any other personalized text or characters.

El's Cards stationery items are for personal use only...no business use please. If you are interested in branding your business and would like El to create business cards and stationery for you, please contact El to discuss the procedure.

Invitation Proofs and Approval-Because computer monitors and web browsers vary, the ink colors used in the digital preview of your invitations may appear differently in person, once they have been printed. To see how an invitation will look once it has been printed, please place a sample order of the invitation of interest.

PLEASE PROOFREAD SLOWLY AND VERY CAREFULLY: WE PRINT DIRECTLY FROM THE FINAL, APPROVED PROOFS. ONCE YOU APPROVE THE PROOFS, THERE WILL BE NO FURTHER REVIEW OF YOUR ORDER FOR SPELLING, PUNCTUATION OR CONTENT.

If for some reason you have to cancel your order after you sign off your approval, you may receive a 50% discount IF the El's Cards team has not yet started your project . If custom artwork was created for you then the refund may vary.

Shipping
We offer USPS or FedEx shipping. Rush orders are available at an additional charge.
All shipped orders will have a tracking number. The tracking number will be provided to you once your order has shipped so that you may monitor the progress of the package.

COPYRIGHT
All content and materials on this site, including (but not limited to): text, font, all artwork , layouts, photographs, and other materials that appear as part of this site (the "contents") are copyrights, trademarks, and/or other intellectual property owned, controlled or licensed by El's Cards. El's Cards trademarks and materials may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers or the public, in any manner that discredits El's Cards . This site as a whole is protected by copyright. All worldwide rights, title and interests are reserved.

Due to copyright laws and ensuing fines of reproducing El's artwork we do not sell (or lend) El's font, ElScript, or any artwork or layouts created by El. Permission to reproduce any El's Cards artwork is strictly forbidden. If you would like to have a custom design for us to print for you, just get in touch and we can discuss pricing for that!